Privacy policy

Contact Information:

  • Address: 22 Union Street, Glasgow, G1 3QX, United Kingdom

  • Email: connectsmartltd@hotmail.com

Types of Information We Collect

We gather and process the following information:

  • Personal Identifiers, Contact Information, and Characteristics: (e.g., your name and contact details)

  • Purchase Details: Information about the product(s) you have purchased from us.

How We Collect Your Information and Why We Use It

The majority of the personal information we process is provided directly by you. We collect this data for the following reasons:

  • To manage your statutory rights and maintain records in case there are any future disputes regarding your purchase.

  • For direct and indirect marketing purposes.

  • For crime prevention and detection.

Under the General Data Protection Regulation (GDPR), we rely on the following legal bases for processing your data:

  • Your consent: You can withdraw your consent at any time by contacting us at connectsmartltd@hotmail.com.

  • Contractual obligation: We process your data to fulfill our contractual obligations with you.

  • Legal obligation: We process your data to comply with applicable laws.

  • Vital interests: We process your data to protect your life or the lives of others.

  • Service delivery: We need your data to deliver our services to you.

  • Legitimate interest: We process your data based on our legitimate business interests.

What We Do with Your Information

We use your information to process your order and provide services as outlined above. Additionally, we may share this information with trusted businesses associated with the transaction (e.g., if repairs are required after purchase).

How We Store Your Information

Your personal information is securely stored on our business hard drives or within the inbox of our website (www.phoneboxuk.uk) or other social media/contact platforms.

We retain your name, contact details, and purchase information for 5 years in accordance with the Consumer Contract Regulations. After this period, we will securely delete your information from our records. The period begins from the date of your last transaction.

Purchases of Second-Hand Devices by PhoneBoxUK

If you sell a device to PhoneBoxUK, we require that the device undergo a factory reset before completing the transaction. We ensure all devices are thoroughly checked and cleared of personal data before being resold.

Your Data Protection Rights

Under data protection laws, you have several rights regarding your personal information, including:

  • Right of Access: You can request copies of the personal information we hold about you.

  • Right to Rectification: You can ask us to correct any inaccurate information or complete incomplete data.

  • Right to Erasure: You can request the deletion of your personal information in certain circumstances.

  • Right to Restrict Processing: You can request that we limit the processing of your personal data in certain situations.

  • Right to Object to Processing: You can object to the processing of your personal data in certain circumstances.

  • Right to Data Portability: You can ask us to transfer your data to another organization or to you in specific situations.

You do not have to pay a fee to exercise any of your rights. If you make a request, we have one month to respond.

For any requests related to your data, please contact us at connectsmartltd@hotmail.com.